I just wanted to let you and your staff (sorry, I forgot the mechanic's name who worked on my car) know that I was so relieved and pleased with the incredible service you provided me and my car a couple of weeks ago. I was referrred to your service by a friend. My car is running much better now, much to my relief, since I depend on it for my work each day.

I am one of thousands of people who have become very dissatisfied and frustrated with dealership service. I couldn't believe the difference in attitude and service with your place. Despite being very busy, you managed to squeeze my car in right away as a new customer. You provided me with a loaner car for the time my car was in for repairs, and you provided some additional minor servicing free of charge.

You also provided me with a totally honest and accurate assessment of my car's condition, as well as cost-saving suggestions that I have never had any other mechanic ever provide me. The work done on my car was excellent and prompt, and your mechanic was very professional.

Please be assured, I will recommend your company to my teaching colleagues and friends.

Automobile service centres here in Ottawa could learn a lot about professional, polite, prompt customer service and reasonable charges for work from your business.

Keep on doing what you are doing.

Yours sincerely,

Natalie

   I just thought I would tell you about the place we take our car and van for servicing and repairs because we are extremely happy with it. The service is fast and the cost is very reasonable. They are totally honest and don't try to get you to do repairs that are not necessary. If you want repairs done with used parts, they will do that at a fraction of the cost. Otherwise, needless to say, they use new parts and the prices are very reasonable. We can't say enough good things about them, which is what has motivated me to write this testimonial. We have been going to Parker Auto Care for years and will never go anywhere else! Before we heard about them, we were paying a lot more at other places and getting half the service.

Parker Auto Care is near the corner of Carling and Clyde. (It's actually on a little street called Bellevue Avenue, which runs off Laperriere just east of Clyde.) Their phone number is (613) 722-0896. The owner's name is Dave Parker and he is a quiet, nice guy and is always on-site.

If you are looking for a good, reliable, and safe place to take your vehicle, Parker Auto Care is the place.

Thank you,
Barb

   I have spent many days of my life in service centers waiting for car repairs or service. I just wanted to say thank you and tell you how impressed I was by the service you (Dave Parker) and Shawn provided. In all the years I have had my cars serviced, I have never had such efficient work done. You were able to get tires on both my cars in less time than most centers could even do one. Thanks again. I look forward to doing business with you in the future.

Sincerely,

Neil

   I hope you had  a wonderful vacation in sunny Barbados this past week. I wanted to let you know that in your absence your shop is being run EXACTLY as you have always chosen to run it. Customer service is still king, and your staff is doing everything they can to make sure of that. If you want details of what actually happended, you can give me a call, but I thought it was important for you to know how well your business and reputation are being maintained while you are away so you can enjoy your vacation time to the fullest. Congradulations on finding and retaining such employees.

Robert